FAQ
How do I open an SSI account?
Online eKYC with a chip citizen ID in SSI iBoard / the guide portal. See HD Mở tài khoản SSI in the app.
When should I update my ID or address?
When switching to a chip ID card, when you move, or when asked to standardize data.
How do I deposit cash?
24/7 bank transfer; see deposit instructions in the app for the memo format and SSI account number.
What is SmartOTP / biometrics for?
Faster login and order confirmation without SMS OTP.
When does sell proceeds arrive?
T+2. Need cash sooner? Use Ứng tiền bán in the app.